Sigma 170
The Cashmaster Sigma 170 offers businesses the opportunity to save time, money and improve their accountability.
If you’re having problems with your Sigma 170 cash counting machine, click on the link below to view or download the user manual, view a distance learning video or see our FAQ section.
If you still can’t find a solution to your query, please contact us, and our dedicated customer support team will help you.
Click on the links below to download the user manuals and quick start guide for the Sigma 170.
Sigma 170 Quick Start Guide
Sigma 170 User Manual
Bill/Coin Package Quantity Guide
How do I clear sub totals?
Select the desired denomination and press ‘CE’ key once.
How do I clear grand totals for one till?
From the count screen hold down the ‘C’ key until the confirmation is displayed. Press the ‘C’ key again to confirm and clear.
How do I switch currencies?
Press both ‘F’ and ‘bagged/rolled coins’ keys simultaneously to scroll through multicurrency options, stopping at the desired currency.
How do I access/leave grams mode?
Press simultaneously the ‘banded notes’ key and the ‘bagged/rolled coins’ key.
How do I update the firmware?
- Ensure that the machine is turned off.
- Remove cover located to the left underneath the machine. 3. Insert the SD card in slot marked “SD-CARD”.
- Connect the machine to the power adapter.
- Press and hold down the ‘power key’ key for approximately 10 seconds
- The serial number will be displayed.
- Press the ‘up and down’ keys simultaneously and the update will commence, please allow up to 2 minutes for prompt to remove the SD card.
- Remove the SD card.
SUSPECT BAG message displayed
Bag or bag applied has a suspect weight – select the correct denomination by using the arrow keys.
What is the maximum weight the machine can weigh?
Approximately 1500 grams
Printer does not work
- Ensure printer is connected to machine
- Ensure printer has power
- Ensure printer is loaded with paper
- Ensure paper grip lever is in downward position
How do I change the contrast on the screen?
Press the ‘F’ and ‘C’ key simultaneously and press either ‘up’ or ‘down’ to increase or decrease contrast respectively.
If you still can’t find a solution to your query, please contact us on the below details, and our dedicated customer support team will help you.
West Coast: +(1) 661 397 4088
East Coast: +1 (407) 518 9134
E-mail: serviceusa@cashmaster.com
Alternatively you can contact an office/distributor near you.
