Product support help sheets

To help you access information quickly and easily we've created some useful product support 'help' sheets that answer the most frequently asked questions our customers ask us. You can download these by clicking on the links below.

If you are still having difficulties, or cannot find the answer you are looking for...Please don't hesitate to contact us.

Frequently asked questions

  • My device is miscounting coins
  • How do I activate and use bank/float settings?
  • My scale showing 'Below minimum weight'
  • How do I use the auto-add and auto-scroll functions?
  • How do I switch on/off new notes/bills and coins??
  • What should I do if my scale isn't charging or won't turn on?