Troubleshooting

Auto-Advance function is disabled.

Go to the Quick Action Menu, tap the ‘auto advance’ icon. It will turn blue when enabled.

Auto-Add function is disabled.

Go to quick action menu, tap ‘Auto-Add’ icon. It will turn blue when enabled.

Notes/Coupons should be counted in batches of no more than 30 notes (depending on the quality) at a time.

Remove a few notes until the message is cleared and continue with the counting workflow.

If less than 10 notes were added and this message appears, the device must perform 'note learning'.  Place the notes on the scale one at a time to train it.

Your counter has drifted from its factory calibrated zero weight, usually due to a draft or vibration.

Ensure the hod is empty and press the power on/off button once.  Tap Tare and follow the on-screen instructions.

The hod may not be fitted correctly.

Ensure the hod is fitted correctly and has clicked into place.

You have left the scoop or till cup on the hod while trying to count notes.

Remove the scoop and continue with the counting workflow.

The measured weight of the item on the scale does not fall within the expected range for this media type.

For packaged coins verify the correct denomination is selected on the screen. For packaged notes verify the correct quantity of items is included in the package that is being counted.

Cashmaster One supports up to 1.5kg.

Remove coins. If you need to count more of the same denomination, disable ‘auto advance’ and count in batches weighing under 1.5kg

The counter can no longer count media added to the hod.

Check that the counter is placed on a level surface and away from vibrations and drafts, for example, air conditioning systems or fans.

Verify that the battery and paper are correctly inserted. Charge the device for a minimum of 1 hour.

Ensure that only Cashmaster One Printer thermal paper is fitted in your printer and correctly installed.

Charge the scale and printer together using the supplied mains adaptor for a minimum of 1 hour. 

The printer has not been recognised by the counter.

Select ‘Diagnostics’ under ‘System Settings’.  On the Test Printer row, click to review the printer status.

The printer paper is not scrolling correctly.

Remove the paper roll, tear off the crumpled paper then replace the paper roll. Do not pull the paper through. This may damage the printer.

The battery icon is showing low battery.

Attach the counter to the power supply. The battery charge status is shown in the status bar.