FAQs

Put simply, a money counter is a device that is often used in cash-handling businesses (so pretty much most!). Although various options on the market all perform differently, the core aim of a money counter is to count money accurately, reliably, and quickly. Some are better than others, however. Our devices place significant importance on intelligent software, integration capabilities and device longevity.

Businesses, particularly those with multiple locations and a large number of employees, tend to opt for money counters as opposed to manual cash-counting methods. They do so because manual cash counting can result in errors, a large amount of time spent away from customers and internal loss issues such as staff theft. With a Cashmaster money counter, businesses can be confident in our devices’ abilities to not only reduce, but almost completely remove these issues from the daily operations of their businesses.

Yes - absolutely! Cashmaster money counters count both notes and coins. They do so using ‘count-by-weight’ technology, whereby our devices which are configured by our specialist engineers are fine-tuned to detect the weight of each denomination, and also recognise the slightest difference in between each banknote and coin. The outcome? Industry-leading accuracy across your register counts!

Count-by-weight technology is the technology used by our devices to detect the weight of each note and coin denomination across different currencies.  Simply put, our Cashmaster One range recognise the weight of each singular note and coin so you can be confident in our devices’ ability to instantly count the total value and quantity of each. New currencies and bank notes are released frequently of course, which is where our highly skilled product engineers and technical team comes in!

We believe this is what makes us the most accurate and reliable count-by-weight money counter on the market, and our robust and reliable product design. 

Our team often get asked this. Thankfully we have tons of resources on the website, available to download for free, which explain everything you need to know and more about our different 'One Range' models! Click here to view our product pages. We also offer free trials for you to see the results for yourself – click here to book!

They absolutely do! From eliminating internal employee cash theft to enhancing the visibility of true cash takings each day, The Cashmaster One Range is your new best friend when minimising loss within your business. Click here to read our latest blog piece explaining how!

Easy! Our Cashmaster solutions prevent internal theft by ensuring that there is a clear employee record assigned to each individual register count. What does that mean? It means that you will be able to see who was responsible for each register count, at what time, what their total was, and whether or not that coincides with what was reported on the POS system.

We believe that our very best solution available is the Cashmaster One Max. With its enhanced integration capabilities and large ‘true touch’ screen, the One Max is the ideal choice for businesses looking to futureproof their business with industry-leading features and specifications.

We offer two alternative options to ensure customer satisfaction: a 30-day money-back guarantee or a free in-store consultancy service. To determine eligibility for these services, please consult with a Cashmaster representative. Eligibility is subject to Cashmaster's discretion and may depend on factors such as the number of locations, business size, and geographical area of operation.

We believe that robust design, integration capabilities, accuracy, and ongoing customer support is what makes a Cashmaster device different to other solution providers on the market! Not convinced? Read some of our recent customer success stories on the blog here.

Yes, the new HMKC III coins maintain the same alloy, dimensions, and weight as those previously issued for HMQE II. There is no need for additional calibration or counting the new coins separately from the old ones. This consistency ensures that when using a Cashmaster counting scale, you can count on reliable and accurate results, making the transition between coin series seamless and hassle-free.

In one of our recent blog pieces, we discuss the benefits that a Cashmaster money counter can have when combatting cash loss within a business. Here are just a few of the different ways that a Cashmaster can help:

• Capture traceability information, such as Cashier/Manager and Register IDs associated with every count 
• Reduce the time required to complete counting tasks, whilst allowing them to be carried out more frequently, thus enabling robust controls to be put in place for minimal overhead/resource
• Eliminate errors in records and data entry, preventing clerical errors and ensuring more time to focus on real losses
• Increase accessibility of cash count and audit data, reducing the time required to investigate discrepancies
• Allow tracking of compliance with company cash counting procedures 
• Standardise cash-counting activities 
• Promote accountability of staff

Generally, the more store locations your business has, the more money and time you will save. While you’re here, why not try our free cost and time-savings calculator to find out how much?

England: The Bank of England will be withdrawing legal tender status of the paper £20 and £50 notes from 30 September 2022. 

Scotland: Paper £20 and £50 notes issued by Clydesdale Bank, Royal Bank of Scotland, and Bank of Scotland will be withdrawn on the same day. 

Northern Ireland: Paper £20 notes issued by Bank of Ireland, Danske Bank, and Ulster Bank will be withdrawn on the same date. First Trust bank notes will cease to be legal currency after midnight on 30th June 2022. 

Looking to switch off £20 and £50 paper notes on your Cashmaster device? Get in contact with our customer support team for a free PDF guide, specific to your device or for guidance over the phone. 

Auto-Advance function is disabled.

Go to the Quick Action Menu, tap the ‘auto advance’ icon. It will turn blue when enabled.

Auto-Add function is disabled.

Go to quick action menu, tap ‘Auto-Add’ icon. It will turn blue when enabled.

Notes/Coupons should be counted in batches of no more than 30 notes (depending on the quality) at a time.

Remove a few notes until the message is cleared and continue with the counting workflow.

If less than 10 notes were added and this message appears, the device must perform 'note learning'.  Place the notes on the scale one at a time to train it.

Your counter has drifted from its factory calibrated zero weight, usually due to a draft or vibration.

Ensure the hod is empty and press the power on/off button once.  Tap Tare and follow the on-screen instructions.

The hod may not be fitted correctly.

Ensure the hod is fitted correctly and has clicked into place.

You have left the scoop or till cup on the hod while trying to count notes.

Remove the scoop and continue with the counting workflow.

The measured weight of the item on the scale does not fall within the expected range for this media type.

For packaged coins verify the correct denomination is selected on the screen. For packaged notes verify the correct quantity of items is included in the package that is being counted.

Cashmaster One supports up to 1.5kg.

Remove coins. If you need to count more of the same denomination, disable ‘auto advance’ and count in batches weighing under 1.5kg

The counter can no longer count media added to the hod.

Check that the counter is placed on a level surface and away from vibrations and drafts, for example, air conditioning systems or fans.

Verify that the battery and paper are correctly inserted. Charge the device for a minimum of 1 hour.

Ensure that only Cashmaster One Printer thermal paper is fitted in your printer and correctly installed.

Charge the scale and printer together using the supplied mains adaptor for a minimum of 1 hour. 

The printer has not been recognised by the counter.

Select ‘Diagnostics’ under ‘System Settings’.  On the Test Printer row, click to review the printer status.

The printer paper is not scrolling correctly.

Remove the paper roll, tear off the crumpled paper then replace the paper roll. Do not pull the paper through. This may damage the printer.

The battery icon is showing low battery.

Attach the counter to the power supply. The battery charge status is shown in the status bar.